Complaints and Whistle Blowing

Responding to Complainants and/or Whistle-blowers

What ASCPD Certification Services Ltd will do:

Respond to concerns about malpractice, impropriety or wrongdoing within the Approved Organisation, which if made in good faith will be viewed positively
Protect Whistle-blowers from victimisation
Inform the Complainants/Whistle-blower of the decision and reasons for it

What ASCPD Certification Services Ltd will not do:

Review concerns referred to ASCPD Certification Services Ltd which includes:
Contractual and/or financial arrangements between the learner and the Approved Organisation
Consequential losses incurred by the learner during the training programme
A request for anonymity
Unwarranted allegations
Frivolous allegations
Malicious/Vindictive allegations
About the judgement of a teacher relating to the training programme.
Following Review of the Complaint.

The whistleblowing procedure may not be used to re-open or review a matter already decided under other policies and procedures.

If, on preliminary examination, the concern is judged to be wholly without substance or merit, no further action will be taken and the Complainants/Whistle-blower will be informed by the designated person.

Anonymous Complaints

ASCPD Certification Services Ltd cannot investigate anonymous complaints or whistleblowing reports. It is difficult to establish whether any allegations are credible and have been made in good faith; equally it is difficult to investigate properly.

Malicious Allegations

If an investigation concludes that a disclosure has been made maliciously, in bad faith or with a view to personal gain, ASCPD Certification Services Ltd reserves the right to take appropriate action

If you wish to submit a complaint please contact us in writing by email or letter.

Please note we cannot accept anonymous complaints